📞 (612) 655-8664

Privacy Policy

How we collect, use, and protect your personal information

Last Updated: November 2, 2025

1. Overview

Midwest Deck Builders ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or engage our deck construction services in the Minneapolis, St. Paul, and Twin Cities metropolitan area.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us, including:

  • Name and contact information (phone, email, address)
  • Project details and preferences
  • Property information and location
  • Payment information (processed securely by third parties)
  • Communication preferences
  • Photos of your property (with your consent)

2.2 Automatically Collected Information

When you visit our website, we may automatically collect:

  • IP address and browser information
  • Device type and operating system
  • Pages visited and time spent on site
  • Referring website information
  • Location data (if permitted by your device)

3. How We Use Your Information

We use collected information for the following purposes:

  • Service Delivery: Provide deck construction consultations, estimates, and services
  • Communication: Respond to inquiries, schedule appointments, and provide project updates
  • Business Operations: Process payments, manage contracts, and maintain records
  • Marketing: Send service information and promotional materials (with your consent)
  • Website Improvement: Analyze website usage to improve user experience
  • Legal Compliance: Meet regulatory requirements and resolve disputes

4. Information Sharing

4.1 Third-Party Service Providers

We may share information with trusted third parties who assist in our operations:

  • Payment processors for secure transaction handling
  • Material suppliers for project coordination
  • Permit agencies for building code compliance
  • Insurance companies for coverage verification
  • Website hosting and email service providers

4.2 Legal Requirements

We may disclose information when required by law, court order, or to:

  • Protect our legal rights and interests
  • Ensure safety of our employees and customers
  • Prevent fraud or illegal activities
  • Comply with regulatory investigations

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, customer information may be transferred to the new entity, with continued protection under this policy.

5. Data Security

We implement appropriate security measures to protect your information:

  • Secure data transmission and storage
  • Limited access to personal information
  • Regular security assessments and updates
  • Employee training on data protection
  • Secure disposal of physical and electronic records

Note: While we use industry-standard security measures, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security of your information.

6. Website Cookies and Tracking

6.1 Cookies

Our website uses cookies to improve user experience:

  • Essential Cookies: Enable basic website functionality
  • Analytics Cookies: Help us understand website usage patterns
  • Marketing Cookies: Allow personalized content and advertising

6.2 Cookie Management

You can control cookie settings through your browser preferences. Disabling cookies may affect website functionality.

7. Your Privacy Rights

You have the following rights regarding your personal information:

  • Access: Request copies of your personal data
  • Correction: Request correction of inaccurate information
  • Deletion: Request deletion of your personal data
  • Portability: Request transfer of data to another service
  • Opt-out: Unsubscribe from marketing communications
  • Restriction: Request limitation of data processing

8. Marketing Communications

8.1 Consent

We only send marketing emails to customers who have provided consent or have existing business relationships with us.

8.2 Unsubscribe

You may unsubscribe from marketing communications at any time by:

  • Clicking the unsubscribe link in emails
  • Calling (612) 655-8664

9. Data Retention

We retain personal information for as long as necessary to:

  • Provide ongoing services and support
  • Comply with legal and regulatory requirements
  • Resolve disputes and enforce agreements
  • Maintain warranty and service records

Typically, we retain customer information for 7 years after project completion, unless longer retention is required by law.

10. Children's Privacy

Our services are not directed to children under 18. We do not knowingly collect personal information from children. If we become aware of such collection, we will promptly delete the information.

11. Minnesota Privacy Laws

As a Minnesota-based business, we comply with applicable state privacy laws and regulations. Minnesota residents have additional rights under state law, which we honor upon request.

12. Third-Party Websites

Our website may contain links to third-party sites (material manufacturers, permit offices, etc.). We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

13. Updates to Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify customers of significant changes via:

  • Email notification to active customers
  • Website notice for 30 days
  • Updated "Last Modified" date on this page

14. Contact Information

For questions about this Privacy Policy or to exercise your privacy rights, contact:

Midwest Deck Builders
Phone: (612) 655-8664
Location: Minnetonka, MN

15. Dispute Resolution

If you have privacy concerns that we cannot resolve directly, you may contact:

  • Minnesota Attorney General's Office
  • Better Business Bureau
  • Relevant regulatory authorities

16. Photography and Marketing Use

With your written consent, we may photograph completed projects for:

  • Website portfolio display
  • Marketing materials and social media
  • Industry awards and recognition

You may withdraw consent for marketing use at any time, though completed projects may remain in our portfolio unless specifically requested for removal.

17. International Visitors

Our website may be accessed internationally, but our services are only provided in Minnesota. If you access our site from outside the United States, your information may be transferred to and stored in the US.

This Privacy Policy demonstrates our commitment to protecting your privacy while providing exceptional deck construction services throughout the Twin Cities metropolitan area. We believe in transparent communication about how your information is collected, used, and protected.

By using our website or services, you acknowledge that you have read and understood this Privacy Policy.

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